Terms and Conditions

Player Dispute Resolution Process

1. Complaint Lodged

The Player lodges the dispute directly with the Operator, providing the relevant wager, account or transaction details.

2. Investigation

The Operator investigates the dispute using the relevant system records, transaction history and applicable betting or game rules.

3.Outcome

The Operator communicates its decision to the Player and takes appropriate corrective action where required.

4. Escalation

If the Player remains dissatisfied, the dispute may be escalated to the Operator’s Compliance or Legal function for further review.

5. Regulatory Referral

If the dispute remains unresolved, the Player may refer the matter to the relevant Provincial Gambling Board or competent gambling regulatory authority for independent consideration.